Privacy Policy

Last updated: May 2026

1. Introduction

DesertFlow ("we", "us", or "our") operates the website dflow.merkago.net and provides paramotor and adventure tour services in Tunisia. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services, including our Facebook Messenger integration.

2. Information We Collect

We may collect the following types of information:

  • Contact Information: Name, email address, phone number when you contact us or make a booking.
  • Messaging Data: Messages exchanged through Facebook Messenger or Instagram Direct when you contact our page.
  • Facebook Profile Information: Your public name and profile picture when you interact with us via Messenger (as provided by Meta/Facebook API).
  • Booking Information: Tour preferences, dates, group size, and payment details for reservations.
  • Technical Data: IP address, browser type, and cookies for website functionality.

3. How We Use Your Information

  • To respond to your inquiries via Facebook Messenger and other channels.
  • To process and manage your tour bookings.
  • To send you booking confirmations and important updates about your tours.
  • To improve our services and customer experience.
  • To comply with legal obligations.

4. Facebook Messenger Integration

Our website uses a Facebook Messenger integration to communicate with customers. When you send us a message on Facebook Messenger or Instagram:

  • Your messages are received and stored in our customer management system (Odoo).
  • Your Facebook name and profile information (as made available by Meta) may be stored to identify your conversation.
  • We use this data solely to respond to your inquiries and manage customer relationships.
  • We do not sell or share your Messenger data with third parties.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Messenger conversation data is retained for customer service purposes and may be deleted upon request.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encrypted connections (HTTPS/SSL), secure access controls, and regular security reviews.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your data.
  • Withdraw consent at any time.
  • Request that we stop processing your data.

8. Third-Party Services

We use the following third-party services:

  • Meta (Facebook/Instagram): For Messenger communication. Subject to Meta Privacy Policy.
  • Odoo: For customer management and booking systems.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: